After more than 6 months analysing the ITM supported software options, we chose to install eAccounts which we did early in 2006 for a 'live date' 1 April 2006. The installation went very well and whilst we expected a few 'issues to arise' these were far less than anticipated.
The support and accessibility of eAccounts staff has been great and was certainly a major factor in the smooth transition to their product. Many changes that we required at a personal store level have been implemented very quickly - some changes even being made overnight or during a weekend. The system is certainly meeting the expectations we had, particularly with the reliability and accuracy of stock control and cost control.
eAccounts has the ability for us to more effectively manage and improve our bottom line.